Joburg customers alerted of maintenance exercise to improve customer satisfaction. The City of Johannesburg is committed to delivering excellent services to our customers. In this regard, we will conduct a database maintenance exercise from the morning of the 4th until the 21st of March 2023.
The following services may be impacted during this exercise:
Customer Service (Walk-in Customer Service Centres and Call Centres): some services, such as application for new service connections (water and electricity), applications for meter tests, application for pensioner rebates, request for disconnections and reconnections, requests to enter into payment arrangements (AODs), and opening of new accounts may experience downtime.
Clearances: there may be delays in the registration of new properties, change of ownership, closing of accounts, as well as the inability to issue clearance figures and certificates to conveyancing attorneys.
Refunds: no refund requests or payments will be made.
e-Joburg platform: customers may experience temporary difficulties in accessing their current invoices and uploading and processing meter readings.
The following services will be available:
Accessing of statements through the e-Joburg platform,
Making of payments on the system
Payment at walk-in centres
EFT payments through third parties, i.e., Easy Pay, Shoprite Checkers, etc.
Customers who do not receive their recent invoices are encouraged to pay based on their previous months’ statement to avoid falling into arrears. These payments will be reflected on customers’ statements when the system becomes available.
City of Johannesburg Contact Centre number 0860562874.
Johannesburg Water on customer@jwater.co.za: sms line: +27 (0) 45 201
City Power on (011) 490-7484; estimations@citypower.co.za; sms line +27 (0) 44074
Pikitup on (011) 712-5200; info@pikitup.co.za
Johannesburg Road Agency on (011) 298 5000; hotline@jra.org
