For the first time in South Africa, all businesses can now affordably comply with many of the onerous voice logging requirements in the growing body of data and consumer protection legislation that’s radically transforming the country’s business landscape. This follows the launch of CallCabinet™ Atmos, the world’s first fully compliant and secure Cloud-based voice logging solution.
Developed by US-based Call Cabinet Corporation, an international leader in the provision of enterprise voice logging and call recording solutions, CallCabinet™ Atmos has been designed to enable compliance with the consumer protection, recordkeeping and data security requirements entrenched in a host of South African legislation and regulation.
This includes the Electronic Communications and Transactions (ECT) Act; the Financial Advisory and Intermediary Services (FAIS) Act; the Financial Intelligence Centre Act (FICA); the Consumer Protection Act (CPA); and the Protection of Personal Information (POPI) Act; as well as the Payment Card Industry Data Security Standard (PCI DSS).
According to Matthew Balcomb, CEO of Call Cabinet™ Southern Africa, a subsidiary of Call Cabinet™ Corporation USA, the growing emphasis on consumer rights and protection requires significant changes to communications and IT infrastructure, operations, policies and procedures.
“Every business that interacts with consumers has to comply with the burgeoning swath of legislation and regulation designed to protect consumers. This has placed a growing financial burden on businesses that are obliged to keep secure and accurate records of all interactions with their customers.
“By drawing on our expertise in enterprise voice logging and call recording solutions and utilising state-of-the art CallCabinet™ call recording technology, we have developed the industry’s first Cloud-based, fully compliant and secure call logging solution which is available to businesses from as little as R395 per month – a fraction of the cost of traditional, stand-alone, industrial-strength voice logging solutions,” Balcomb says.
CallCabinet™ Atmos™ delivers complete flexibility, scalability and unlimited storage of all calls and other sensitive data without the need for any additional hardware or installation services.
All recorded calls are 100% compliant and are individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each individual call.
Customer call data is stored in the Cloud across multiple servers and geographical locations. CallCabinet™ Atmos supports logging across multiple PBX sites or branch offices with the ability to search, sort and locate calls within seconds.
Call Cabinet partners with PBX manufacturers and resellers to deliver its solutions to end-users. Cape Town-based Far South Networks, a leading supplier of IP PBX and SIP Gateway products, recently became the first South African PBX supplier to incorporate CallCabinet™ Atmos as an option on its product range.
For additional information, contact:
Call Cabinet Southern Africa, +27 (0) 11 554 4450
About Call Cabinet
Call Cabinet Corporation is a market leader and innovator in the competitive enterprise voice logging, workforce optimisation and agent evaluation solutions market. Based in Boca Raton, Florida, USA, Call Cabinet Corporation and its South African-based subsidiary, Call Cabinet Southern Africa, are the only vendors in this field with multiple product offerings. This enables Call Cabinet Corporation to provide clients with turnkey, affordable solutions tailored to their specific requirements. The CallCabinet™ suite of products has been implemented worldwide in a wide range of organisations.