Lawyers have traditionally revelled in their technophobia — much to their client’s chagrin. Then along came Kia America’s in-house counsel, Casey Flaherty. Casey had little concern over the quality of the legal services he received by his outside law firms. His lawyers were damn good. He was concerned however, how those “damn good” legal services were “delivered.” Where these services delivered in the most efficient way possible? More to the point, did the lawyers delivering these services make the most of their office technology?
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