billable hoursI have a perspective on this that is deeper than most in that I have sent out, billed, and negotiated probably over 10,000 legal bills over the past 20 years. Also, in my capacity as de-facto general counsel for my clients, I have reviewed thousands of more bills from other lawyers. None of the foregoing is an exaggeration. Indeed, it is probably much higher. During this time, I have talked to clients thousands of times about bills. In view of my mission to make my clients “happy,” these discussions have been very introspective.
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