surveypcworldOverall, laptop reliability is improving gradually: 25.9 percent of respondents report experiencing at least one significant problem with their notebook, down from 30.9 percent last year and 31.8 percent two years ago. When it comes to support, 1 in 5 desktop users (21 percent) report their problem was never resolved by the manufacturer; with laptops, the rate is slightly higher at 23.6 percent.
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