In today’s world, email is basically communication in offices, especially in places like law firms where there’s a lot of important information to share. But did you know that Artificial Intelligence (AI) plays a big part in making emails more efficient and easier to manage?
When you start typing an email to a client or a colleague, AI technology steps in. One of the ways it helps is through auto complete. For example, if you’re drafting an email to a lawyer about a case, AI might suggest phrases based on how similar emails have been written before.
AI is also crucial in spam filtering. Law firms receive tons of emails daily, and some of these are unwanted spam trying to sell services or products the firm doesn’t need. AI scans incoming emails and identifies which ones are junk, moving them straight to the spam folder.
Another valuable feature is email categorisation. AI helps organise emails into categories like “Client Communications” or “Court Notices” automatically. This way, we can quickly find the information we need without sifting through hundreds of emails.
If your law firm works with international clients, AI can help with translation. Say a lawyer receives an important email in a language they don’t speak. AI can translate that email on the spot, allowing you to understand the message and respond appropriately.
AI also makes scheduling meetings easier. In a law firm, lawyers often have packed schedules with client meetings, court dates, and team discussions. AI looks at everyone’s calendar and suggests the best times for a meeting that fits everyone’s availability. It’s like having a personal assistant who keeps track of everyone’s busy day.
Smart replies are another cool feature powered by AI. When you receive email, AI can suggest quick responses based on the content of the message. For example, if a client asks for an update on their case, AI might suggest replies like “I’m on it, and I’ll update you shortly” or “Let’s schedule a call to discuss this further.”
The technology behind these features is called machine learning. This means the AI gets better at understanding emails and user preferences over time. The more emails the firm sends and receives, the smarter the AI becomes.
AI is already a powerful tool in law firms, making email management smarter and more effective. Whether it’s helping you write emails, filtering out spam, or organising important communications. Everyone assumes AI has to be this big extra fancy piece of software analysing and learning how we do things and to offer us better solutions, but in fact, our email systems are already using AI, and we don’t even realise it.