Whenever your firm’s employees work remotely during the pandemic (and beyond), electronic communications will increase out of necessity. If those communications aren’t encrypted, you run the risk of inadvertently disclosing confidential client data. That’s why it’s imperative that your firm takes steps to encrypt online communications if it isn’t already doing so. Whether you decide to encrypt emails on a case-by-case basis or use the secure online communications portals that are often built into law practice management software, one way or another, your firm needs to ensure that it’s protecting all confidential electronic communications.
Doing so will not only safeguard confidential information, it may also shield your firm from liability in the event that a cyber-scam that results in a loss to your client.